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Resolve a Dispute – Consumers

If you believe a real estate agent has acted in an unethical manner, two options are available to file a dispute.

Before you file a dispute, speak to the agent’s broker to see if the issue can be resolved. If that is unsuccessful, you may do one of the following:

1.    File a dispute with the New Jersey Real Estate Commission. NJREC oversees all people who hold a real estate license in the state. They will investigate, and if violations against the license law are found, they can impose sanctions. Learn about their resolution process.

2.    If the agent you have an Ethics complaint against is a REALTOR® (a member of the NEXUS Association of REALTORS®), you may file a dispute through NEXUS. NEXUS does not determine if license law has been violated. Association sanctions are most often educational but can include fines and suspension from the association.

NEXUS Dispute Process

Ombudsman Services

An ombudsman is an individual appointed to receive and resolve disputes through constructive communication and advocating for consensus and understanding. NEXUS provides ombudsman services to our members and their clients.

Ombudsman procedures are intended to provide enhanced communications and initial problem-solving capacity at the local level. They do not determine if a violation has occured. Rather, they anticipate, identify, and resolve misunderstandings before they develop into disputes and possible charges of misconduct.

Ethics Complaint Process

Ethics resolution infographic

Questions?

Contact:
Kim Gwara at kgwara@nexusaor.com or (856) 428-1013 ext. 208

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